سياسة الاسترداد
سياسة الاسترداد
Refund Policy
Effective Date: [Insert Date]
This Refund Policy applies to all purchases made from www.yosluxe.com operated by YOSLUXE GLOBAL LLC ("we", "our", or "us").
1. Return Eligibility
We accept returns within 14 days of delivery, provided that:
The item is unused and in its original conditionThe item is returned in its original packaging
Proof of purchase (order confirmation or receipt) is provided
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
Opened or used personal care productsItems damaged due to misuse
Final sale or promotional items (if specified at the time of purchase)
3. Refund Process
Once your return is received and inspected:
We will notify you of the approval or rejection of your refundIf approved, your refund will be processed within 5–10 business days
Refunds are issued to the original payment method whenever possible
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrectWe recommend using a trackable shipping service
We are not responsible for returns lost in transit.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Contact us within 48 hours of deliveryProvide clear photos of the issue
We will offer a replacement or refund at no additional cost.
6. Order Cancellation
Orders may be canceled within 12 hours of placement.
After this period, orders may already be processed or shipped and cannot be canceled.
7. Late or Missing Refunds
If you have not received your refund:
Check your bank or payment providerContact your card issuer, as processing times may vary
If the issue persists, contact us at support@yosluxe.com
8. Contact Us
For any questions regarding returns or refunds, please contact us:
YOSLUXE GLOBAL LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@yosluxe.com
